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2025 SPRING CONFERENCE - Non-Member Registration

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MAACO FALL CONFERENCE 2025

October 8 - 9


Double Tree by Hilton Grand Rapids Airport

4747 28th Street SE

Grand Rapids, MI 49512


Hotel Check-Ins begin on TUESDAY, October 7


Wednesday October 8

Dr. Kathy Anderson

Disease Control & Prevention

  • Cleaning vs sanitizing, SOPs

By the Numbers

  • Capacity for care, length of stay, planning for large intakes
  • Behaviors & Handling
  • Body language; animal behavior, stress reduction and behavior


Thursday October 9

Mike Warren

Defining De-escalation: What it is and What it isn't

  • Define and identify concepts

Emotional Itelligence: Kowing Yourself So That You Can Help others

  • Importance of emotional intelligence and its role in decision making reaction and communication

Persons in Crisis: A Societal Dilemma

  • Challenges that responding to persons in crisis creates for first responders

Response Tactics for Best Possible Outcomes

  • Evaluating calls, ability to explain required elements to attempt de-escalation


Polly McKillop

  • Input from Polly on promoting safety in animal services - from shelter work to field response, will prove invaluable during the sessions.